ACTION

refund escalated to tier twoWhat happened, in operator language. Not telemetry.

OWNER

e.whitmoreThe named human accountable, even when the action was automated.

SOURCE

policy-7 / thread-8821The data, document or instruction the action relied on.

APPROVAL

human · 09:44:58 UTCWho or what said yes, and when. A rule, a gate, or a person.

NEXT

finance review, 24hThe follow-up, its owner, its deadline. Nothing ends unowned.

a claim  ·  a record. the square fills when velil signs. anyone can read a record; only velil enters one.